Firstly a massive thank you Malcolm you made such a difficult day a little easier. Very professional whilst showing respect and empathy, the service of my dear mum was beautifully done and me and my family can’t thank you enough, you kept in touch from day one and nothing was to much trouble, and although I haven’t been able to look at the memory folder yet it’s a lovely touch and very much appreciated, once again a massive thank you from me and my family.