Malcolm met with my sister and I and put our minds at ease from the start. Our Dad died suddenly, Malcolm helped us by listening to us and what we wanted for our Dad’s service. Malcolm was very kind and he wanted to hear about our Dad. This made it easy to talk to Malcolm. On the day of Dad’s service Malcolm was amazing and because he had kept us involved with all aspects of Dad’s service he made such a sad day feel like a celebration of Dad’s life. Thank you Malcolm