Facing the daunting task of arranging a funeral for the first time was a bit like being dropped into a strange land with no idea where to go and no map to guide me. Malcolm appeared as my personal guide and smoothly steered me through the order of service. Together we selected the appropriate pieces of music, the pictures required for the service booklet and slideshow, the hymn, a family composed poem, the commendation and commital. He also signposted the way to writing my first eulogy and gave me the confidence to read it during the service. I received all the praise and accolades from family and friends. It was Malcolm who led me through that difficult terrain to that happy conclusion to the journey.