We wanted to say a very big 'Thank you' to Malcolm for the way in which he handled Mum's service. Right from the very start he was very professional and polite, respectful and warm. We felt right at ease straight away and we were all very pleased with how he conducted not only the service, but for everything done behind the scenes, so as to make Mum's service a really special celebration of her life. Many people have said to us how much they enjoyed the way Malcolm did Mum proud, even reading the eulogy for us and injecting the humour we tried to include in a respectful manner, and really showcasing Mum's life from beginning to end. We are so very grateful to you for everything and cannot thank you enough.