Malcolm helped me with the organisation of my Mum’s funeral. His friendly, polite and warm demeanour made the worse of times more bearable. He managed to put me at ease and explain everything throughly. He also conducted a fitting ceremony for my Mum with both empathy and professionalism. All of my family and friends commented on how helpful he was and how the day ran so smoothly. Thank you so much for everything you did Malcolm and I wish you all the best in the future.